Question 1

What is Kissan Ghar Store?

Accepted Answer

Kissan Ghar Store is an online agricultural marketplace that provides high-quality seeds, fertilizers, and pesticides to Pakistani farmers. We source products directly from manufacturers and deliver them to your doorstep.

Question 2

How long have you been in business?

Accepted Answer

We have been serving Pakistani farmers since 15 Years with quality agricultural products and reliable service.

Question 3

Are your products genuine?

Accepted Answer

Yes, all our products come in original company packaging from authorized distributors. Each product has a company seal and batch number.

Question 4

How can I contact you?

Accepted Answer

You can reach us via WhatsApp at +92-305-7228578, phone call, or through our website's contact form. Our customer support team is available 9 AM to 9 PM.

Question 5

What products do you offer?

Accepted Answer

We offer a variety of seeds (vegetables, crops), organic and chemical fertilizers, pesticides, and farming tools.

Question 6

How can I verify product quality?

Accepted Answer

Every product displays manufacturing date, expiry date, and batch number. Original packaging and company seal guarantee quality.

Question 7

Which fertilizer is right for my crop?

Accepted Answer

You can read crop-specific guides in our blog section or contact us on WhatsApp with your crop details for personalized guidance.

Question 8

What if a product is out of stock?

Accepted Answer

If a product is out of stock, select the "Notify Me" option. We'll inform you when it becomes available.

Question 9

Are your products organic?

Accepted Answer

We offer both organic and chemical-based products. Each product description clearly indicates whether it's organic or not.

Question 10

How do I place an order?

Accepted Answer

Select products on our website, add to cart, fill in delivery details, choose payment method, and confirm your order.

Question 11

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery, Bank Transfer, Jazz Cash, and Easypaisa payments.

Question 12

Is online payment secure?

Accepted Answer

No, We are working on our website uses secure SSL encryption and verified payment gateways.

Question 13

What happens after I confirm my order?

Accepted Answer

After order confirmation, you'll receive a confirmation message via SMS and WhatsApp. When dispatched, we'll share tracking details.

Question 14

Can I cancel my order?

Accepted Answer

You can cancel if the order hasn't been dispatched. After dispatch, you can use our return policy upon receiving the product.

Question 15

Is there a minimum order amount?

Accepted Answer

There's no minimum limit.

Question 16

How long does delivery take?

Accepted Answer

Normal delivery takes 3-10 working days depending on location. Major cities receive faster delivery.

Question 17

Which areas do you deliver to?

Accepted Answer

We deliver to all major cities and rural areas across Pakistan through Post Office, TCS and MNP courier services.

Question 18

What are the delivery charges?

Accepted Answer

Delivery charges depend on location and order weight.

Question 19

How can I track my order?

Accepted Answer

After dispatch, you'll receive a tracking number which you can check on the courier company's website.

Question 20

Which courier service do you use?

Accepted Answer

We use reliable courier services like TCS and MNP that deliver across Pakistan.

Question 21

How will I get my refund?

Accepted Answer

For approved returns, refunds are processed within 7-10 working days to your bank account or original payment method.

Question 22

What is your return policy?

Accepted Answer

If you receive a damaged or wrong product, you can return it within 3 days of delivery.

Question 23

What if I receive the wrong product?

Accepted Answer

Inform us immediately. We'll deliver the correct product free of charge and collect the wrong item.

Question 24

How do I create an account?

Accepted Answer

Click the "Sign Up" button in the top right corner of the website and fill in your details.

Question 25

What if I forget my password?

Accepted Answer

Click "Forgot Password" on the login page. A reset link will be sent to your registered email/phone

Question 26

How can I order from mobile?

Accepted Answer

Our website is mobile-friendly. Open the website in your browser and follow the same ordering process.

Question 27

Do you offer bulk order discounts?

Accepted Answer

Yes, special discounts are available for large quantity orders. Contact us on WhatsApp or phone with your requirements.

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